Frequently Asked Questions
Everything you need to know about our safety gear and alert services
How long does shipping take within New South Wales?
Standard shipping typically takes 2-5 business days, while express delivery to metro areas usually arrives within 1-2 business days.
Are your safety products compliant with Australian Standards?
Yes, all safety equipment and high-visibility gear sold by NSW Incident Alerts meet or exceed the relevant AS/NZS safety certifications.
Do you offer bulk discounts for emergency service organizations?
We provide specialized pricing for bulk orders and registered volunteer organizations. Please contact our support team for a formal quote.
What is your return policy for damaged items?
If your item arrives damaged or faulty, we offer a 30-day full refund or replacement guarantee. Please provide photographic evidence of the damage upon arrival.
How do I track my order once it has been dispatched?
Once your order is shipped, you will receive an email containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay for secure and convenient transactions.