Returns & Exchanges
At NSW Incident Alerts, we want you to be completely satisfied with your purchase. If your gear doesn't meet your expectations, we offer a 30-day return policy for items in original, unused condition.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.
Affix Shipping Label
Download and print the prepaid return shipping label provided via email and attach it clearly to the outside of your parcel.
Receive Your Refund
Once our team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing